Available Delivery Options

- UK Mainland

Delivery Fee

Standard Delivery

- £4.99 or FREE if you spend over £75

- You should receive your order within 3-5 working days*

Express Delivery

- £7.99 or £2.99 if you spend over £75

- You should receive your order within 2-3 working days*

- Not available in Northern Ireland, Scottish Highlands or UK Islands.
 

Education Centre Delivery

If you select education centre delivery, we offer free delivery to the education centre assigned to your member ID (within the UK).

Your order should be available for collection within 10 working days*. You will be notified by the Education Centre when ready for pickup.

Group Order Delivery

- The minimum order requirement for combined group orders is £75.
- We offer free standard delivery for all group orders.
- The designated delivery address should receive the order within 3–5 working days*.

*Please Note

- Delivery time may vary depending on the location and circumstance.

- Weekends and public holidays are exempt from the delivery period.

- Delays may occur due to unexpected weather, stock shortages, incorrect postal code, etc.

Track my order(s)

- Go to Order/Delivery > Delivery Tracking

Change Delivery Address

- Please contact the Customer Support Centre on +44 (0)20 3878 4522 if you wish to change your delivery address.

- Please note that orders already dispatched cannot be amended.

Payment

- Method of Payment : Credit card, Debit card, Apple Pay, Google Pay

- Credit Cards Accepted : Visa / Mastercard / American Express / Most International Credit Cards

Order Cancellation

- Orders cannot be cancelled once dispatched.

- For more enquiries, contact our Customer Support Centre on +44 (0)20 3878 4522

Return & Exchange

- If you have changed your mind/want to cancel your order, you must inform us via atomy_uk@atomypark.com within 14 days after the day you (or someone you nominate) receive the products, unless your products are split into several deliveries over different days, in which case you have until 14 days after the day you (or someone you nominate) receive the last delivery to inform us. Once the return/exchange request has been approved you will receive a free returns label to attach onto your parcel. You then need to return the products to us no later than 14 days after the day on which you communicate your cancellation to us. All products are returnable if the product is in the same condition as it was upon receipt including the product packaging, or if you discover any product defects.

- For any defective products, please submit a return request within 14 days from the receipt of purchase.

- We cannot accept returns for heavily used products or for individual items that belong to a set.

No Return/ Exchange

- The date you submit the request exceeds 14 days from the delivery date.

- Product is damaged due to the consumer's lack of care.

- The value of the product has been significantly reduced due to partial use of product.

- Damage to product packaging.

- For product exchange, the exchange item must be of the same price and PV as the original purchased item.

Application Period for Refund/Exchange

- In case of a refund, all distributed PV will be readjusted accordingly.

Return Request

- Fill out the RETURN REQUEST FORM (Customer Service > Resources) and send along with photos of product(s) atomy_uk@atomypark.com